Success isn't just about increasing the number of customers, it's about increasing the amount those customers spend while reducing value-chain costs. At CIBER, we help our clients serve customers through innovative, cross-channel offerings that create meaningful experiences with everything from website architecture to pricing, convenience, availability, fulfillment, and customer service.

Our experience in the Service & Retail industry has benefited such powerhouse companies as Clairol and Federal Express of Canada. Success in CRM is crucial for the Service industry: The right CRM applications will provide the single view of customers that drives e-commerce. We also have a deep understanding of front-end operations like e-business that can only be successfully implemented when a solid core infrastructure is in place. At the same time, many service companies have lagged behind in implementing such back-end processes as human resource and payroll systems. CIBER has the experience to create and deliver the entire spectrum of solutions service industries need to stay competitive.

“CIBER’s ability to provide subject matter expertise, flexibility, and a true partner relationship at reasonable costs with little or no effect on delivery was too valuable to pass up. As a first step toward enhancing our business, having a centralized solution was a very important and strategic factor in the selection process.”

Jim Robins — Divisional Information Officer, Gate Gourmet Americas

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CIBER provides the following services to our service & retail industry clients:

• Back-office integration
• Business Intelligence
• Content management
• Customer Relationship (CRM)
• Electronic Business & Internet
• Outsourcing Services
• Security architecture
• Supply Chain Management (SCM)
• Wireless Services

Service & Retail Clients

Here are just a few of our Service & Retail clients:

American Red Cross B&Q International Childtime Learning Centers, Inc. Clairol Commercial Net Lease Realty, Inc. Distro, Inc. Gate Gourmet Highwoods Properties Honeywell International Inc. Lutheran Social Services McDonalds Corporation

Mopar® Operation Smile Regional Transportation District (RTD) R. L. Polk & Co. Royal Resorts Salvation Army ServiceLink Sight & Sound Theatres